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Delivery & Returns

DELIVERY AND RETURN POLICY

 

DELIVERY LOCATIONS & SHIPPING

  1. Delivery Locations:

We are delighted to confirm that Pinky Peach Boutique deliver internationally.

Our carriers are unable to deliver to PO Boxes, airports, hospitals and prisons. We will also at our discretion exclude delivery to any addresses which are considered to be insecure.

We are not liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

We can deliver to British Forces Post Office (BFPO) addresses and on this occasion would work with Royal Mail to deliver this.

Pinky Peach Boutique Delivery Services:

Most orders are dispatched within 48 hours of being placed; however, some orders may take longer to process, particularly if it’s a pre-order item in which case can take up to 21 days.

Orders are NOT processed on Saturdays, Sundays and UK Bank Holidays

Delivery Method, Time and Cost

United Kingdom

First Class Recorded Delivery

£4.95 or FREE on all orders over £100

Allow up to 48 hours for orders to be processed

Up to 3-5 working days for delivery via Royal Mail

Special Next (Working) Day Delivery

On orders placed by 2pm weekdays

Orders delivered next working day by 12pm

£10.00

Saturday Special Delivery 

On orders placed before 2pm each Friday

Orders delivered Saturday by 12pm

£15.00

Orders placed on Friday will be processed on Monday (except Bank Holidays).

UK orders are sent using order tracking and require a signature at point of delivery. Please consider this when selecting a delivery address/location.

International – Europe

Up to 5-14 working days for delivery

 £10.00

International – Rest of the World

Up to 7-21 working days for delivery

 £15.00

Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take up to two working days longer.

We also deliver to the Channel Islands please choose UK Delivery.

UK SATURDAY DELIVERIES

For UK Saturday delivery there are additional charges by our carriers. Please enquire on PRIOR to placing your order

RETURNS

PINKY PEACH BOUTIQUE EXCHANGE POLICIES

PLEASE READ OUR RETURNS POLICY PRIOR TO MAKING YOUR PURCHASE YOU CAN RETURN UNWORN AND UNUSED ITEMS WITH THE ORIGINAL TAGS INTACT TO US WITHIN 14 WORKING DAYS OF RECEIVING FOR AN EXCHANGE OR REFUND, OR WITHIN 28 DAYS FOR STORE CREDIT

ALL ITEMS WILL BE REFUNDED AT THE PRICE THEY WERE PURCHASED FOR 

ORIGINAL DELIVERY CHARGES ARE NON REFUNDABLE ON RETURNS

WE DO NOT OFFER FREE RETURNS

RETURNS ARE TO BE MADE AT THE EXPENSE OF THE CUSTOMER. WE SUGGEST THAT ALL RETURNS ARE SENT TO US USING A TRACKABLE METHOD IN CASE OF LOSS IN TRANSIT.

ALL SALE ITEMS ARE NON REFUNDABLE, WE DO HOWEVER OFFER A CREDIT WHICH YOU ARE ABLE TO USE ON OUR SITE. 

Please allow up to 21 working days from when your return has reached our premises for our team to process it.

We, unfortunately, don’t send confirmation emails when we receive returns but as soon as yours has been processed you will receive an automatic email. If you have a tracking number for your return and it has been received by us, your return will be in a queue awaiting processing.

We cannot refund your order or exchange after 14 days or issue a store credit for unwanted items after 28 days from receiving your order.

Please note Beauty items, Underwear, Bodysuits, Swimwear, and Earrings cannot be returned due to hygiene reasons

NON REFUND

Please kindly note prior to making any BESPOKE MADE TO ORDER ITEM PURCHASE from Pinky Peach Boutique, that due to it being a bespoke order, we DO NOT offer refunds.

EXCHANGE

At Pinky Peach Boutique we strive to continuously meet with your satisfaction so as long as the return of your original purchase meets with our criteria we will happily provide an exchange to the value or less than the original purchase price.

See our conditions below.

PINKY PEACH BOUTIQUE CREDIT

Should you wish to return and NOT have a replacement sent to you we can also offer you a credit for your Pinky Peach Boutique account to use at a later date. This will be managed by our Customer Services Team via email sales@pinkypeachboutique.co.uk

RETURNING YOUR ITEMS

Every order we package is thoroughly checked and prepared to our exceptional high standards. ALL orders are photographed before packaging and then posted out to you. Each order is issued with a copy of your purchase which includes the order number, the value, the specifications of your order and delivery details.

When returning your Pinky Peach Boutique item, our Customer Services Team will advise you of where to ship your items. You MUST include either:

  • A copy of your order confirmation and the reason for returning your order
  • Your name, address and contact details
  • Once your item has been received, it is then passed to our Quality Control team for inspection. If the exchange/ credit has been accepted it will then go to our accounting team.

EXCHANGE / CREDIT / REFUND

Please ensure you read the following BEFORE returning your item to us. We WILL NOT be held liable or responsible for lost returned items, or items that do not meet our returns standards. We will NOT offer an exchange or refund if any of the following apply:

(i) The Pinky Peach Boutique Garment/ Accessory has been worn or used
(ii) The Pinky Peach Boutique Garment/ Accessory has had Pinky Peach Boutique labels removed
(iii) The Pinky Peach Boutique Garment/ Accessory has been scented with a perfume or fragrance indicating use.
(iv)  The Pinky Peach Boutique Garment/ Accessory has been damaged or has been torn or is dirty

Should you wish to query any of our RETURNS points please email sales@pinkypeachboutique.co.uk

[ By purchasing you are entering into agreement with our terms]

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There’s a range of ladies fashion at Pinky Peach that’s suitable for all ages. Customer service is fabulous too. Tammy is so helpful whether you’re just popping in or having a full on girlie shopping day!

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Called in the boutique yesterday for a dress for my party, I had literally looked everywhere! Tammy was on hand to help me find the perfect outfit. I can’t thank Tammy enough, I was at my wits end trying to find something to wear! Amazing shop, amazing clothes, amazing prices.

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Came across this gem earlier in the week and bought the best pair of jeans that actually fit. Will be back again soon. A nice change from the usual stores in town.

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I popped in the boutique by chance yesterday seeing some lovely things in the window. I walked in and was made to feel so welcome. I tried on a few things and Tammy asked me each time to come out and show her so she could belt things for me so I could get the whole look. Well honestly I came home feeling like I’d met the loveliest person, with one lovely dress. I got it home and re tried it and it’s perfect. I’m so excited to wear it. I feel really special in it because I had such a nice experience, thank you x

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Came across this boutique thanks to some friends. Fell in love with a couple of pieces on FB and messaged Tamela she immediately responded and I collected them today. On my visit I found about 4 more pieces I couldn’t leave without! Ace shop, some fab little finds and well the owner is just the most lovely person! Thank you.

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Beautiful boutique run by a beautiful lady. Love this place, can’t get enough of the iconic stylish fashion. Tammy has such a good eye and picks some amazing stock. Really excellent personal service, feel so good and chic wearing these clothes and don’t want to go anywhere else.

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Unique shopping experience, Tammy is lovely and is very helpful. I love this boutique, the clothes are unusual and great quality. The new shop is great, easier to get to. I would recommend.

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Gorgeous women’s clothes stylish and not you’re off the peg look. Amazing welcome from Tammy and felt looked after but not pressure . Lovely shopping experience highly recommend a visit .

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Beautiful boutique shop selling the most gorgeous clothes. But above all the best part of this shop is the owner. Warm, kind and friendly she will help you choose out the perfect items. You are really made to feel like a valued customer something you don't get in big chains. I'd highly recommend everyone to visit this great little shop.

0 rating

Absolutely love this shop and my new black high waisted trousers! 😍 Great place to look if you want something classic or unique and Tammy, the owner has a keen eye for detail and is really good at offering advice on her stock! Will be back to treat myself in the New Year if not before.

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